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At 4000bet, your account data belongs to you — we collect only what is needed to run your wallet, process Nagad, Rocket and Bank Transfer transactions, and keep your account secure. Access to this platform depends on your local law and eligible regions.
This policy sets out how 4000bet collects, uses, stores and protects the personal information you provide when you open an account, make a deposit or withdrawal, or contact our support team. We collect your name, contact details, and payment identifiers — including references tied to Nagad transfers, Rocket payments and Bank Transfer records — solely to operate your account and process transactions. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required by applicable financial record-keeping obligations. Where you access this platform from Bangladesh, your use is subject to local law and the eligibility conditions stated in our terms. We apply technical and organisational measures to protect stored data from unauthorised access. If you have questions about how a specific piece of your information is used, you can raise them through the support routes listed on this page. This policy may be updated when our practices change; the current version is always available at 4000bet. Continued use of your account after a policy update means you have reviewed the revised terms.
Understanding the boundaries of this policy helps you know exactly what data practices you can hold us to and where separate terms apply.
This policy covers all data collected when you register, log in or update your account profile on 4000bet, including device identifiers and session information tied to your login activity.
Payment data — including Nagad transfer references, Rocket payment IDs and Bank Transfer records — falls within this policy. We use these only to process, verify and record your deposits and withdrawals.
Your browsing behaviour on the platform, such as game sessions and lobby navigation, is covered here. We use aggregated, anonymised data to improve the site; individual session data is not shared externally.
Payment processors, identity verification providers and network infrastructure partners operate under their own privacy terms. This policy does not govern their data practices, and we encourage you to review those separately.
You have practical choices over the personal information 4000bet holds on your account. You can request a summary of the data we hold by contacting our support team through the live chat or email route shown on this page. If any detail — your registered name, contact address or linked payment identifier — is incorrect, you can ask us to correct it and we will confirm the update once verified. Where you believe data is being held beyond the period needed for your account or for applicable record-keeping obligations, you can raise a deletion request; we will respond with what can be removed and what must be retained under financial compliance rules. All requests are handled through the same support routes available to active account holders, and we aim to acknowledge each request promptly. Access to these rights depends on your local law and the eligible region conditions that apply to your account.
Contact support to request a summary of the personal data and payment references — including Nagad, Rocket and Bank Transfer records — currently held on your account.
If your registered name, email or contact number is wrong, raise a correction request through live chat or email. We verify and update the record once identity is confirmed.
Any question about how a specific data point is used — why it was collected, how long it is kept, who can see it — can be directed to our support team for a written response.
Where retention is no longer required for your account or by applicable rules, submit a removal request. We will confirm what can be deleted and what must remain for compliance purposes.
If you have a question about your data or want to exercise any right described in this policy, use the contact routes below. We do not publish response-time commitments, but every request is logged and handled by the same team that manages account support.
Open the chat widget on 4000bet while logged in to your account. Describe your privacy question and a support agent will respond directly in the session.
Send your request to the support email address listed in the Help section of your account dashboard. Include your registered account name and the nature of your data request.
The Help section inside your logged-in account lists current contact options and published policy documents. Check there first for the most up-to-date support routes.
We apply consistent data handling practices across every part of the account lifecycle — from registration through to transaction records and account closure requests.
Personal data and payment references are stored on secured infrastructure. Access is restricted to authorised personnel who need it to operate or audit your account. We do not store full payment credentials for Nagad, Rocket or Bank Transfer beyond the reference needed for reconciliation.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies collect anonymised browsing data only. You can manage cookie preferences through your browser settings at any time.
We keep your account data for as long as your account is active and for the period required by applicable financial record-keeping rules after closure. Once that period passes, personal identifiers are removed from active systems.
To request a change to how your data is handled — or to ask about a specific retention or sharing practice — contact support through live chat or the email route in your account dashboard. We respond in writing to all formal data requests.
Answers to the questions account holders ask most often about data, rights and how to get in touch.
We collect your name, contact details and the payment identifiers linked to your chosen method — such as a Nagad transfer reference or Bank Transfer record. We collect only what is needed to operate your account and process transactions.
We do not sell your personal data. We share only what is necessary with payment processors and identity verification providers to complete your transactions. Those partners operate under their own privacy terms, which we encourage you to review.
Your data is kept while your account is active and for the period required by applicable financial record-keeping rules after you close it. Once that obligation ends, personal identifiers are removed from active systems.
Log in and contact support through live chat or the email address in your account dashboard. Ask for a data summary and include your registered account name. The support team will confirm what records are held and how they are used.
Yes. Raise a correction or deletion request through live chat or email support. We will update incorrect details once identity is confirmed, and we will tell you what can be deleted versus what must be kept for compliance purposes.
Yes. Transaction references for Nagad, Rocket and Bank Transfer payments are covered by this policy. They are used only to process and reconcile your deposits and withdrawals and are not shared beyond what is needed for that purpose.